Great service , great range
My husband and I have had multiple appliances fixed through these guys and we have never had a problem. Henry has always looked after us and he is a wonderful worker and very polite, highly recommend!
Terrible service. Bored receptionist. Techs who don't show and don't call if they are late. Worse still they want to be paid to fix a problem they caused. Seem to think that they can do what they want because they are the only customer care contractor for a number of products.
I have needed 2 separate appliances looked at over the last couple of years. Each time, I have received very good service. The gentleman who serviced both our oven and dryer, was polite and personable. I would highly recommend Mercer & Luck.
Sharp fridge decided to play up just before Christmas. They only had the next morning free to come have a look (Friday 23rd). Guy had a quick look and told me that the circuit needed to be replaced. BUT Mercer & Luck and Sharp would be closed over Christmas and wouldn't open again until after the new year. I mean it's only summer and Christmas, it's not like you need a fridge or anything right? I waited over 2 weeks and when they finally called me they told me they couldn't come install it until Friday 13th January (3 weeks after first looking at it). 3 weeks of no fridge and 35 degree temps is clearly nothing to complain about. Different guy came to install new circuit and barely said a word to me. I waited hours for it too cool down and guess what??? Yep the fridge still isn't working properly. And to make things even better Mercer & Luck are closed over the weekend. I am never buying Sharp anything again. And I am sure as hell never recommending Mercer & Luck to anyone ever.
Mercer & Luck is an Australian Electrician based in Toowoomba, Queensland. Mercer & Luck is located at 49 Stephen St, South Toowoomba QLD 4350, Australia.
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