My partner and I got a new engagement ring ordered after taking the old one back because it was too big. When I took it back, I spoke to a girl who served me. She asked my phone number and details to let me know when it's in the store ready to get picked up. She specifically said that they were going to give me a call. They also had all my partner's details who purchased the ring. We called them yesterday just to find out how things are going. They answered that the ring is already there AND has been there for 4 weeks already. We both went through our call logs, I received no calls from them whatsoever and my partner had 1 missed call after it arrived. So we received it today, 4 weeks later. When we talked to a woman with black hair who served us today, we got absolutely no apologies, nothing that would make us at least think that this is not how they usually operate. One worker said one thing and today we got told something completely different. This is an engagement ring, not a birthday present. I was perfectly fine with ordering a new one and having to wait longer, I understand these things take time. What I'm not happy about is that instead of getting the ring back 3 weeks later, we waited nearly two months without knowing what was actually happening. Extremely dissatisfied with the customer service, attitude and how they operate. Really made me feel like it was just another piece of jewellery to them and they couldn't care less about how special it was for us. Never going to purchase from any MH stores again and I am definitely not going to hold back my opinion about this place.
Michael Hill Grand Central is an Australian Jewelry Store based in Toowoomba, Queensland. Michael Hill Grand Central is located at 40 Margaret St, Toowoomba City QLD 4350, Australia.
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